Shipping & Handling
Shipping & Handling
Terms and Conditions for Delivery and Installation
1. Delivery area,time and arrangement
1.1 The delivery and installation service are only applicable to Hong Kong areas and is not
applicable to: Frontier Closed Area, Islands District (except Discovery Bay), flat under renovation, construction site,controlled area, remote areas (e.g. Mui Wo, Cheung Chau, Lamma Island, Tai O,Mui Wo, etc.) or areas cannot be reached by trucksor where access to trucks is prohibited. For delivery to the riverside or pier, customers are responsible for their own arrangements and payment for the transportation by sea and the loading andunloading of the goods. Delivery service is not applicable to buildings without lifts, handling fee will incur (please refer to Clause 2).
1.2 Delivery and installation services are arranged according to the Hong Kong region, please refer to the Doona Hong Kong ® (https://www.doona-shop.hk/) for the latest daily regional delivery arrangement.
1.3 The date and time of all delivery and installation services will be subjected to the daily
itinerary, and additional charges will be charged if a specified date or time is required (please
refer to Clause 2). The service team will contact the customer for the delivery time on the delivery ate before the delivery.
1.4 Each order(per invoice) can only be delivered to one address on the same date and time,and if you need to arrange a delivery to different addresses, additional fees will incur (please refer to Clause 2)
1.5 Delivery Failure & Unable to Confirm Delivery: There will be no refund of delivery charges on delivery failure due to unable to confirm delivery time with customers; an unattended recipient address upon arrival of goods at the appointed time; measurement not fit for delivery; incorrect delivery or contact information filled in by the customer, etc. Rescheduling in such circumstance will be subjected to additional fees. (Please refer to Clause 2).
1.6 General Delivery Services (Non-installation, products including but not limited to
strollers, baby highchairs/tables/chairs/bouncers,car seats, toys, etc.).
1.6.1 General Delivery Service is available from Monday to Saturday, 9am to 6pm (not available on Sundays and public holidays).
1.6.2 The General Delivery Service is arranged at least 3 working days from the date of purchase or modification, less than 3 working days is an express arrangement, and an additional express arrangement fee will incur (please refer to Clause 2).
1.6.3 Macau Region (Default Courier - SF Express): Please note that if purchase large furniture
(i.e baby cots, mattresses, Car seat,dressers and so on), please contact our customer service team for more details.
1.7 Separate Delivery Service (please check to the individual products): Some products will
be delivered separately by the brand supplier, additional fees may apply, please refer to the
Doona website (www.Doona.com.hk) for the latest product delivery arrangement.
2. Charges(per order / per invoice)
2.1 General or Dedicated Delivery Service: HK$100 (If deliver to Discovery Bay, the fee will be
HK$200).
2.2 Installation service: HK$500
2.3 Special Arrangement
2.3.1 Express Arrangement: For General Delivery Service (less than 3 working days from the date of purchase or modification), additional charge of HK$300will incur; For Dedicated Delivery and Installation Service (less than 5 working days from the date of purchase or modification), additional charge of HK$500will incur.
2.3.2 Designated date or time arrangement: Designated delivery or installation date or time
during service hours will be subjected to additional charges separately: For General Delivery
Service, HK$300will be charged separately; For Dedicated Delivery and Installation Service,
HK$500 will be charged separately.
2.4 Other handling fees
2.4.1 Handling fee: The delivery service is only limited to the distance from the unloading point to the point of delivery and installation within 100 meters, otherwise the delivery team will charge a handling fee of HK$300 .
2.4.2 Staircase fee: From the unloading point (including the parking area) to the delivery &
installation point, if it is necessary to access stairs, staircase fee will incur accordingly: 1 floor:
HK$80; 2 floors: HK$160; 3 floors: HK$240; the 4th floor or above: Please check with the logistic team before delivery (1 step also count as 1 floor, max 10 steps per floor, more steps will be counted towards next floor).
2.5 General inspection fee: For products covered under warranty is HK$300 and for products not covered under warranty or outside warranty periods is HK$600. Replacement parts are not included in the inspection and will be quoted separately.
3. General Warranty: Please always refer to the user manual or instruction of the corresponding product. Product will not be covered under warranty in the following circumstance: Product that has been stored/installed incorrectly; has been used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products; has not been used in accordance with the user manual or instructions that accompanies the product; normal wear and tear;damages caused by impacts or accidents; damages caused by external factors;displayed or discounted products; product without the original, copy or photo of sales invoice.
4. Refund and Exchange: Non-refundable; Exchanges must be made within 7 days of purchase;
No exchange for opened, used, damaged items,and displayed, discounted products or items
sold during the sales period.
5. Special arrangement due to inclement weather
5.1 Delivery service may be delayed due to weather/traffic conditions, and the arrival date and time will be subjected to actual conditions.
5.2 In the event of force majeure or other factors (including but not limited to hoist Typhoon
Signal No. 8 / Black Rainstorm Warning / road blockage or closure,etc.) on the day of delivery, the delivery service will be delayed or suspended, and the customer service team will contact the customer as soon as possible after the normal service is resumed to arrange the re-delivery.
6. Doona Hong Kong ® reserves the right to make any amendments to the above terms and
conditions without priornotice, and in case of any dispute, Doona Hong Kong ® reserves the right for the final decision.
Any enquiry please feel free to contact us for details
